Our shippable packages can be delivered to the contiguous U.S. states and the District of Columbia. All orders for any shippable packages are placed and fulfilled through Goldbely, a third-party vendor we work with to deliver our product to customers across the country. Please visit www.goldbely.com for any specific questions outside of the FAQ's provided below.
How far in advance do I need to place my order?
While some items are very perishable, a majority of Goldbely products have long shelf lives either on the counter, in the fridge or in the freezer. Due to events completely out of our control like thunderstorms, blizzards, etc. that can affect delivery, we highly recommend having your items arrive at least 1-2 days prior to when you need them.
Do you ship with Fed Ex or UPS?
Goldbely will be responsible for delegating all orders placed to both companies, dependent on availability and timing.
How does my order come packaged?
The beef will be in vacuum sealed tub containing both beef and gravy. All items in the package are frozen and packed in dry ice, and will stay frozen for 48 hours without being placed into a freezer.
How long will it take to thaw my order?
We recommend placing your frozen order in the refrigerator the night before you plan to serve to ensure everything is completely thawed before heating. The hot giardiniera mix can be left at room temperature and does not require refrigeration.
How much is shipping?
Additional shipping costs are based on the state being shipped to and will be calculated in the cart upon checkout.
Where can I ship to?
Our shipping program is only for the contiguous United States. We unfortunately can't ship to Alaska, Hawaii, Puerto Rico, Canada or Europe at this time.
Will you leave a package?
The shipping companies make the decision on leaving a package unsigned for. We apologize if it isn't left and the receiver needs to pick-up or have it re-delivered.
What if I don't know what date to have it delivered?
If you can't get a specific date to have delivered from the receiver, we recommend talking to one of our reps and getting a gift card that covers the specific package and shipping costs. They can place the order when they are ready and have delivered at a convenient time.
Can I ship to a PO Box?
No, we can't ship to a PO Box. We need an actual physical address to ship to.
How will I know when my order has shipped?
Once you place an order with us you'll receive an email confirmation that will include a link to your order status page. This information will update as your order is prepared and eventually shipped. Additionally, you'll receive email notifications from us providing updates, such as "Your order has shipped" and "Your order has been delivered." The emails will include tracking information so you can follow your deliciousness on its journey from food shop to your door.
If you can't find that email or the tracking information, you can view your order history by logging in to your account page here. From here you can click on any order to view the tracking information.
Depending on the shipping method and perishability of the item, it is normal for tracking information to not show movement until the evening prior to your estimated delivery date. If there appears to be an issue with your delivery, please email Goldbely directly at firstname.lastname@example.org for immediate support.
Holiday Shipping Schedules
Goldbely will be responsible for determining their work schedule around the holidays for delivery and shipping dates. Typically, we can't have packages delivered on Saturdays, Sunday, Christmas Day and New Year's Day.
Gift MessageIf you need to add or change a gift message to an existing order simply send an email to email@example.com with your desired message, at least 2 business days before the order is set to ship.
Customers must give Goldbely and our partner shops a reasonable amount of time to act upon this request, for this reason 2 full business days is required and we cannot change if a request is made closer to the ship date than this.
Please contact Goldbely directly at firstname.lastname@example.org for any questions or concerns.