Catering FAQS
HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
We appreciate receiving your order with as much notice as possible, however you have until 2pm the day before your event to place or change your order. If your order is on a Sunday or a Monday you have until 12 noon on the Saturday before. There are some items that are available with little or no notice, please contact our office at 708-749-2333 for more information
WHEN DO YOU DELIVER?
We deliver throughout Chicago-land and suburbs 24 hours a day, 7 days a week.
WHAT IS THE MINIMUM SIZE ORDER I CAN HAVE DELIVERED?
We will deliver any order over $100 for a $24.95 delivery charge.
WILL MY FOOD BE HOT WHEN IT IS DELIVERED?
We find the quality to be at its best when food is brought to the proper serving temperature on-site, and then served immediately. We have found that if food is heated completely and then sent out for delivery as many caterers do, the quality suffers and it’s like eating left-overs. We pride ourselves in the quality we serve and choose to take some extra steps to ensure your meal is at the highest level of quality.
HOW MUCH IS DELIVERY?
Delivery and set up is $24.95 Monday through Friday and $19.95 on Saturday and Sunday.
CAN I PICK UP AT ANY BUONA RESTAURANT?
Yes, you can! Simply call our catering office at 708-749-2333 to place your order and your catering coordinator will set up your pick up at the restaurant of your choosing.
WHAT FORM OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards including American Express, along with cash and checks. For our corporate customers talk to your catering coordinator about setting up a corporate account.
HOW MANY SANDWICHES CAN I GET FROM A POUND OF BUONA BEEF?
Each pound will make approximately Five (5) 4-inch sandwiches.
DOES THE BEEF COME WITH GRAVY?
Our beef always comes with our gravy.
HOW DOES THE BEEF COME PACKAGED?
The beef will be in vacuum sealed plastic bags with the gravy in separate, sealed containers.
Shop & Ship FAQs
HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
We appreciate receiving your order with as much notice as possible, however you have until 2pm the day before your event to place or change your order. If your order is on a Sunday or a Monday you have until 12 noon on the Saturday before. There are some items that are available with little or no notice, please contact our office at 708-749-2333 for more information
Can I customize my package?
At this time we are limited to the 3 packages listed on our website. We are unable to customize or change any of our existing packages.
Do you ship with Fed Ex or UPS?
We use a 3rd party shipping company that delegates orders to both companies, dependent on availability and timing.
How does my order come packaged?
The beef will be in vacuum sealed plastic bags with the gravy in separate, sealed containers. All items in the package are frozen and packed in dry ice, and will stay frozen for 48 hours without being placed into a freezer.
How long will it take to thaw my order?
We recommend placing your frozen order in the refrigerator the night before you plan to serve to ensure everything is completely thawed before heating. The hot giardinerra mix can be left at room temperature and does not require refrigeration.
How much is shipping ?
Shipping starts at $19.95 and varies from state to state. Please contact our office at 708-749-2333 for more information.